Returns

Returns Policy

For more information on returns, please email info@babybelle.co.za or call our HQ on 021 824 0299. 

Return and Exchange Policy for online purchases:

Baby Belle makes every effort to ensure that you will be satisfied with your purchase, however we recognize that in certain cases items may need to be returned and we will gladly do so under the conditions listed below.
With every order we ship, we include your invoice or a gift receipt.
Please keep your receipt to facilitate your return/exchange and follow these instructions to return your purchase by mail/ courier. Please note the responsibility lies with the buyer to return the item in its original, unused condition before an exchange will be considered. 

We offer the following methods for returns: 

Exchange or Store Credit in Store (No Refunds)
Within 7 days of your delivery, simply take the products you purchased and your invoice (printed forms that came with your parcel) to our Baby Belle Boutique, Shop 1A Cavenard Building, corner Vineyard and Cavendish Street, Cape Town, 7708. 
We will gladly accept unused merchandise, in its original packaging ready to be resold with the original Baby Belle tags attached. A voucher for returns will be issued.
Should you want to exchange your returned item for a different item, granted that stock is available of the particular item, we will gladly assist. 
Please note we will only grant an exchange or voucher from current season items, no previous season items, custom designs nor sale items will be permitted. 
Refund or Exchange via Courier 
Baby Belle offers to facilitate your return via our preferred couriers on your behalf. The cost of the return will be for the buyer’s account. Payment must be received before courier will be scheduled to collect the parcel. 
Simply email info@babybelle.co.za to request to return items. 
Pack your return securely, clearly marked and address your parcel to:
Cilliers Group of Companies. Suite 2 Cavenard Building, 64 Vineyard Road, Claremont, Cape Town, South Africa, 7708
Advise collection address and a suitable day and time frame for collection. 

Baby Belle will gladly refund shipping charges in the following instances only: 

  • The item is defective as a result of a manufacturing defect as determined by the quality control department of Baby Belle. In order for the product to be deemed defective, Baby Belle will need to receive the item back to our Head Quarters for a full inspection
  • Baby Belle sent the incorrect item to you. 

Return and Exchange Policy for in store purchases:

We do not offer cash or credit card refunds.
A store voucher or exchange will be given within 7 days of purchase, if proof of purchase is provided and the merchandise is unused , in its original packaging ready to be resold the garment in in its original selling condition, with the original Baby Belle tags attached. 
We do not offer inter-seasonal exchanges. 
All in store and online returns are subject to verification of original sale. We reserve the right to limit returns regardless of receipt. 
We place great value on our customer satisfaction. You may contact us at any time on info@babybelle.co.za or our HQ on 021 824 0299 
Please note that under no circumstance other then if merchandise is defective will a custom order be exchanged or accepted for return.
 

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